AI Assistant (internal)

AI Assistant (internal)

The AI Assistant page (/ai-assistant) is an internal preview of exactly the same AI your customers see in the widget. Use it to test how the AI responds before going live.

What the AI uses as context

• Published diagnostic trees – Yes
• VNT-certified facts – Yes (cites these as sources)
• Draft facts – No
• Unpublished trees – No
• Freshdesk articles (imported + certified) – Yes

Using the AI Assistant

• Type in the chat input and press Enter. Shift+Enter adds a new line.
• Each AI response includes source badges below the message — click to open the original KB article.
• Click 'Reset chat' to clear the conversation.
• Suggested questions in the right panel – click any to send it immediately.