Data export for GDPR compliance

Data export (GDPR right to portability)

Under GDPR and similar privacy regulations, you have the right to receive a copy of your personal data in a structured, machine‑readable format.

Requesting data export

1. Go to Account settings → Privacy tab.
2. Click Request data export.
3. Select the data you want to include:
   • Account information (name, email, organization details)
   • All trees you created (as JSON)
   • All facts you created (as JSON)
   • Session history (anonymized)
   • Audit log entries (last 30 days)
4. Choose format: JSON (default) or CSV.
5. Click Start export.

Export processing time

Exports are processed asynchronously. Small exports (<100 items) are ready in minutes. Large exports (thousands of trees/facts) may take up to 48 hours.

You receive an email with a download link when the export is ready. The link expires after 7 days.

Downloading export

1. Click the link in the email, or go to Account settings → Privacy → My exports.
2. Find the export request and click Download.
3. A ZIP file is downloaded containing your data in the requested format.

Data export contents (JSON format)

• account.json – User profile and organization details.
• trees/ – Folder with one JSON file per tree (same format as manual export).
• facts.json – All facts in a single JSON array.
• sessions.json – Session metadata (anonymized, no personal customer data unless collected).
• audit.json – Audit log entries.

Deleting export files

Exported files are automatically deleted from Certorix servers 7 days after generation. You can also manually delete them from the 'My exports' page.

Certorix never stores your exported data longer than necessary.