Conditional routing with Condition nodes

Using Condition nodes for branching

A Condition node automatically routes customers to different paths based on previous answers — without asking a new question.

When to use Condition nodes

• After a question where the answer determines a logical branch (e.g., 'Is device under warranty?' → Yes/No)
• To skip irrelevant steps based on earlier inputs
• To implement business rules (e.g., 'If customer has Gold tier, show premium support flow')

How to configure

1. Drag a Condition node onto the canvas.
2. Click the node to open properties.
3. Set the source variable – choose which previous answer to evaluate (from a Question or Input node).
4. Define conditions – e.g., answer == 'Yes' → go to Node A; otherwise → go to Node B.
5. Connect the Condition node to the target nodes for each case.

Condition nodes reduce the number of questions customers need to answer by skipping irrelevant branches automatically.