Branded emails and sender domain (Enterprise)

Created by Certorix Online, Modified on Mon, 4 May at 9:28 PM by Certorix Online

Branded emails (Enterprise)

Enterprise plan customers can configure custom sender domain for emails sent from Certorix (invites, password resets, notifications).

What emails can be branded

Team invite emails
Password reset emails
Email verification emails
Billing notifications
Webhook failure alerts
Weekly usage summaries

Configuring custom sender domain

Go to Company Settings → Email branding.
Enter your domain (e.g., support.yourcompany.com).
Certorix provides DNS records to add:
- SPF record – Include Certorix as authorised sender.
- DKIM record – Public key for email signing.
- MX record (optional) – If you want to receive bounces.
Add the DNS records to your domain's DNS configuration.
Click Verify DNS. Verification may take up to 24 hours (DNS propagation).
Once verified, toggle Send from custom domain to ON.

Email sender format

Before branding: noreply@certorix.com

After branding: noreply@support.yourcompany.com

You can also customise the sender name (e.g., 'YourCompany Support' instead of 'Certorix').

Reply‑to address

Configure a reply‑to address (e.g., support@yourcompany.com). When customers reply to Certorix emails, replies go to your support team, not to Certorix.

Email logo and branding

Email templates can include your company logo (from Company Profile → Logo URL). Customise colours to match your brand.

Preview email templates before saving to see how they will look.

Resetting to default

If you remove the DNS records or disable custom domain, emails revert to noreply@certorix.com immediately.