Audit log for trees and facts

Audit log

Certorix maintains an audit log of all significant actions in your organization. Available for Pro and Business plans.

What is logged

• Tree actions – Create, edit, publish, unpublish, delete, restore, export, import, version snapshot saved, version restored.
• Fact actions – Create, edit, certify, uncertify, delete, restore, AI summary generation.
• User actions – Login, logout, password change, 2FA enable/disable, API token regeneration.
• Team actions – Invite sent, invite accepted, role changed, member removed.
• Billing actions – Plan upgrade, plan downgrade, payment method added, subscription cancelled.
• Freshdesk actions – KB sync, connection test, article import.

Accessing the audit log

1. Go to Settings → Audit log (sidebar, under Account).
2. Select a date range (default: last 7 days).
3. Filter by action type (optional).
4. Filter by user email (optional).

Audit log entry details

Each entry includes:

• Timestamp – When the action occurred (UTC).
• User – Email of the user who performed the action.
• Action – Type of action (e.g., 'tree.published', 'fact.certified').
• Resource – ID and name of affected tree/fact (if applicable).
• IP address – IP address of the user at the time of action.
• User agent – Browser and OS information.
• Details – JSON field with additional context (e.g., previous value, new value, error message if failed).

Retention period

• Pro plan – 90 days of audit log retention.
• Business plan – 1 year of audit log retention.
• Free plan – Audit log not available.

Exporting audit log

Click Export CSV to download the current filtered view as a CSV file for analysis in Excel or external SIEM tools.