Widget overview
The Certorix widget is a self-contained support experience that runs your diagnostic trees — and AI chat — directly on any web page. Customers never leave your site.
At the end of a diagnostic
- Issue resolved – Customer sees the Solution/Result message. If a certified fact is linked, the VNT seal is shown.
- Issue not resolved – A contact form appears. Customer fills in details; the widget creates a Freshdesk ticket with the full diagnostic transcript attached.
- Customer needs more help – 'Need more help? Contact us' button opens the same contact form.
Delivery options
- iFrame Embed – Paste one code snippet into any webpage.
- Freshdesk Portal – Embed on the Freshdesk new-ticket page.
- Direct Link – A standalone URL for email, live chat, QR codes, or SMS.
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