Info node usage and best practices

Using Info nodes effectively

An Info node displays a message, instructions, or an image without asking a question. The customer clicks 'Continue' to proceed.

When to use Info nodes

• Before a complex step that needs explanation (e.g., 'Please locate the reset button on the back of your device')
• To show a diagram, photo, or video (embed using Markdown or HTML)
• To display a warning or important notice (e.g., 'This action will delete all data')
• To provide a summary before the customer reaches the final Solution

Configuration

• Content – The message to display. Supports Markdown for formatting, links, and images.
• Button label – Optional custom text for the 'Continue' button (default is 'Continue').

Best practices

• Keep Info nodes concise. Customers prefer scanning over reading long paragraphs.
• Use images (URLs) when a diagram explains better than text.
• Do not put critical questions inside Info nodes — customers may click through without reading.