Input node configuration and validation

Configuring Input nodes

An Input node collects free‑text answers from customers — useful for serial numbers, error codes, descriptions, or any unprompted text.

Configuration options

• Label – The prompt shown to the customer. Example: 'Please enter your device serial number'
• Placeholder – Example text inside the input field. Example: 'SN-1234-5678'
• Required – If toggled on, the customer cannot proceed without filling the field.
• Validation pattern – Optional regular expression to validate input. Example: ^SN-\d{4}-\d{4}$
• Validation message – Shown when input does not match the pattern.
• Multiline – If toggled, the input becomes a textarea for longer responses.

Storing input values

Input values are stored in the session and can be:

• Referenced in later Condition nodes
• Included in the contact form transcript
• Automatically added to Freshdesk tickets as custom fields (if mapped)