Freshdesk API key security
Your Freshdesk API key is encrypted at rest using AES-256-GCM (Advanced Encryption Standard with Galois/Counter Mode).
The key is never:
- Exposed to customers in the widget
- Included in any client-side code
- Logged in plain text
- Visible in the Certorix UI after you save it
If you regenerate your API key in Freshdesk, you must update it in Certorix → Freshdesk Config. The old encrypted key will be replaced.
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